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这个表单还没有接通——提交会把你的消息弄丢，所以暂时停用了。请稍后再来。
这些页面只以英文发布——你要同意的条款必须只有一个含义。有疑问请写信到 contact@ytscript.app。
Questions, bug reports, feature ideas, copyright or privacy requests — email us at contact@ytscript.app.
YTScript is run by a small team, not a support desk. We read every message and aim to reply within 3 business days. Clear messages with the details below get answered faster.
What to include
- A transcript did not work: the full video link, the caption language you chose, the time you tried (with your time zone), and the exact error message shown on the page.
- A bug: what you did, what you expected, what happened instead, and your browser and device.
- A feature request: the problem you are trying to solve, not only the feature you have in mind.
- Business or partnership enquiries: who you are and what you would like to discuss.
Please do not send passwords, payment details or other sensitive personal information by email.
Copyright and takedown requests (DMCA)
YTScript does not host videos. Transcripts are built from captions that are publicly available on YouTube, and cached copies expire automatically. If you are a copyright owner, or authorised to act for one, and believe material available through our Site infringes your rights, email contact@ytscript.app with the subject "Copyright notice" and include:
- your name, postal address, telephone number and email address;
- a description of the copyrighted work you claim is infringed;
- the exact URL(s) on https://ytscript.app where the material appears (for example the transcript page link);
- a statement that you have a good-faith belief that the use is not authorised by the copyright owner, its agent or the law;
- a statement that the information in your notice is accurate and, under penalty of perjury, that you are the owner or authorised to act on the owner's behalf;
- your physical or electronic signature.
When we receive a valid notice, we will remove or disable access to the material on our Site (for example by blocking the transcript page for that video) and may notify the person concerned where possible. To have content removed from YouTube itself, use YouTube's own copyright process at https://support.google.com/youtube/answer/2807622.
If you believe material was removed by mistake, you may send a counter-notice to the same address with the details required by applicable law.
Privacy requests
To ask about, access, correct or delete personal information, or to opt out of personalised advertising, email contact@ytscript.app with the subject "Privacy request". See our Privacy Policy at https://ytscript.app/privacy/ for details of your rights.
Not affiliated with YouTube
YTScript is not affiliated with YouTube or Google. For problems with your YouTube account or a video's captions, contact YouTube Help at https://support.google.com/youtube.
其他页面没有解答的问题都可以用这一页：某个视频生成不出文稿、遇到缺陷、想了解某个功能怎么运作，或者对内容有诉求。消息会送到人手上，而不是进队列。
如果你要反馈某个视频失败，请附上链接——这类反馈几乎最后都归结为视频没有字幕，有链接就能一步确认，而不用来回好几趟。
常见问题
- 回复要多久？
- 这里是个小团队，不是客服台，所以回复不是即时的。消息会有人读；写得清楚、把细节都带上的，会更快得到答复。
- 反馈缺陷时要附上视频链接吗？
- 要，每次都附。视频有没有字幕轨是第一件要查的事，有链接立刻就能确定。
- 你们能删除内容吗？
- 如果你是某项内容的权利人、希望得到处理，就在消息里说明并附上细节。这些请求由人来读，而不是自动处理。
- 我能提功能建议吗？
- 可以。描述你想解决的问题比描述功能更有用，因为它往往指向一个更简单的答案。
- 你们提供 API 或批量处理吗？
- 目前没有。本站是围绕一次一个视频、一个文件来设计的。